These Can Cost You Time And Money.
Working with insurance companies can be a crucial part of your business. Unfortunately, it can be a frustrating part as well. Many times, it can seem like the insurance company is working against you and your client. That’s why you should understand and avoid these mistakes roofers often make that can hinder the process, leading to delays, disputes, or even financial losses.
- Inadequate Documentation
One of the biggest mistakes contractors make is failing to provide sufficient documentation of the damage. This includes photos, videos, and detailed reports outlining the extent of the damage and the necessary repairs. Without proper documentation, insurance adjusters may dispute the claim or offer lower settlements, leaving you and your customers at a disadvantage.
- Incorrect Estimations
Don’t make the error of underestimating the cost of repairs or replacements. This can result in insufficient compensation from the insurance company, forcing you to cover the difference out-of-pocket or compromise on the quality of materials and workmanship. It’s essential to accurately assess the scope of work and provide realistic estimates to avoid financial losses.
- Lack of Communication
Effective communication is key to a successful partnership between roofing contractors and insurance companies. However, some contractors fail to maintain regular contact with adjusters, leading to misunderstandings or delays in the claims process. Keeping lines of communication open and promptly responding to inquiries or requests for information can help expedite the process and prevent potential complications.
- Neglecting Policy Details
Each insurance policy has specific terms, limitations, and exclusions that contractors must understand before proceeding with repairs or replacements. Ignoring or overlooking these details can lead to rejected claims or disputes over coverage. Carefully review the homeowner’s insurance policy and ensure that the proposed work aligns with the terms outlined in the policy.
- Skipping Pre-approval Procedures
Don’t make the mistake of starting repairs or replacements before obtaining pre-approval from the insurance company. This can result in claims being denied or reimbursement being withheld if the work does not meet the insurer’s criteria. It’s crucial to follow the proper procedures and obtain approval from the insurance company before commencing any work.
- Overlooking Code Compliance
Failure to adhere to building codes and regulations can lead to additional expenses and complications down the line. Make sure all repairs or replacements meet local building codes and regulations to avoid costly fines or delays in obtaining permits. Ignoring code compliance requirements can also impact the homeowner’s insurance coverage in the future.
- Lack of Professionalism
This may sound like a silly addition to the list, but maintaining a professional demeanor throughout the claims process is essential. This includes being punctual, courteous, and respectful when interacting with insurance adjusters, homeowners, and other parties involved. Unprofessional behavior will damage your reputation and jeopardize not only your current project, but future business opportunities as well.
Avoiding these common mistakes can help you streamline the claims process, mitigate risks, and ensure successful outcomes when working with insurance companies. In the end, that will increase customer satisfaction which can only strengthen your business.
To get accurate costs on Marco products for your next replacement or repair job, contact your nearest Marco distributor. To learn more about Marco, visit www.MarcoIndustries.com. To contact Marco directly, you can email or call 1-800-800-8590.
